FAQ

There are a variety of payment options available and we make it easy for you to pay. You can use all standard electronic payments like Visa and Mastercard. We discourage cash payments but we can sometimes organise a cash-on-delivery payment if there are extenuating circumstances.

Get I touch with us immediately. If your payment is declined just give us a ring. Our staff will be happy to help you with all payment enquiries and can place manual payments over the phone.

Yes. Wherever you are in the world, we’re here to help. You can make a payment from wherever you are, whatever the time zone. Sometimes international payments will be blocked by providers – if this is the case just get in touch by phone or email and we’ll rectify the problem.

You’ll get an invoice with your confirmation email. It will give you a cost breakdown and provide all the information regarding the transaction.

We deliver in Chester and across the whole of the UK, including Northern Ireland. Wherever you’re based, we can get flowers to you. Some locations will require a 2-day service but the majority of the UK is covered by our Next Day service.

You can schedule a delivery for whenever you like. If you’re an early bird and like to tick jobs off your list just get in touch. We’re happy to schedule deliveries up to a year in advance.

Order by 4pm for our guaranteed same day delivery service within Cheshire West and Chester. We cover all Cheshire West and Chester postcodes and some regional postcodes – get in touch if you’d like to make an enquiry regarding same day delivery.

Our delivery service covers the entire nation from John O’ Groats to Jersey. We pride ourselves on being able to bring flowers to everyone, no matter where they live. It also means that if you have relatives across the country you’ll always be able to reach out with flowers. Most of the UK is covered by our Next Day delivery service. So, just make your order by 4pm and we’ll get the flowers out to you the very next day.

Yes. We provide a 3 Hour delivery option for orders in the Chester. If you’re in a rush and need a bouquet quickly, it’s the best way to get flowers delivery in a flash.

We provide international delivery in several EU and worldwide countries. Get in touch with us directly if you’d like to organise a delivery or get a full list of the countries we cover.

We’ll take the bouquet back to our studio and reattempt the delivery the next day. We’ll do everything we can to contact customers when our drivers are at the delivery address but sometimes it is necessary to attempt a re-delivery.

In some cases it is fine to change the delivery address after you’ve ordered. We all make mistakes and we’re happy to amend an order if you let us know in time. This is down to our discretion and we cannot guarantee that we’ll be able to change the delivery address. Differing delivery charges apply.

We can’t promise specific delivery times for orders. We are only able to tell you are delivery hours, which are between 9am and 10pm. However, if you’d like to have a specific timeslot, you can purchase our Morning or Evening delivery which will guarantee your flowers are ordered after 7pm an before 12 noon respectively.

We’re always happy to create custom designs for customers. Just tel u the flowers you’d like to feature in your bouquet and we’ll create it for you. Love roses and hydrangeas? We can create a unique design just for you.

Small, Medium and Large. Though it is not an exact science, we advise customers that a bouquet will increase in size by 20% from small to medium and then again from large.

Sometimes it’s necessary for us to substitute certain flowers from a bouquet if we don’t have them in stock. If this is going to happen we’ll always get in touch with the customer first to talk through options. If the substitutions go ahead we’ll always keep to the original colour scheme and maintain the design integrity of the bouquet.

We’ll get in touch to let you know and to provide an option going forward. We can either place an order on-hold until the flowers arrive back in stock or we can substitute certain flowers for a similar alternative.

Yes. We have bouquets designed specifically for various occasion – take a look through the list on our website. Some flowers are traditionally used for certain occasions and if you’d like more information just get in touch.

It’s easy to buy a vase and we have plenty of options. Just chose the one you’d like at the checkout and we’ll deliver it to your door.

Yes. We have a wonderful range of mugs, chocolates, balloons and vases for you to choose from.

It’s simple – go online or give us a call. Once you’ve picked the bouquet for you, enter the delivery details and leave a message. Let us know any important points or things to help our delivery drivers. That’s it. You can then sit back, relax and We’ll do the rest.

Yes. And there’s no character limit! Your message can be as long or as short as you wish.

We have phone lines open throughout the day and operators to help you. They can talk you through the ordering process or do the whole thing for you.

If you prefer to contact us by email, then fire away. Just pop us a note and we’ll get back to you as soon as we can.

Our customer service operators are knowledge flower people – they can help you with everything. They can provide info on flowers, seasonal products as well as let you know exactly what we have in stock on any given day.

If you’re not fully satisfied with your bouquet you can get in touch with us by phone or email. Depending on the issue, we can provide you with a replacement bouquet. We always work hard to provide a great service and if you’re unhappy, then we strive to make amends in whichever way possible.

We respond to each complaint individually and assess the problem. We’ll always work with you to find the right solution to the problem and we will issue refunds if a serious error has occurred.

Let us know if you have a problem by phone or email. We’ll try to get back to you as soon as possible and resolve the issue.

We’ll gather all the necessary information and find out the cause of the problem. We’ll then work with each customer to find a fair solution.

Our customer service operators are knowledge flower people – they can help you with everything. They can provide info on flowers, seasonal products as well as let you know exactly what we have in stock on any given day.